Today I received feedback on an event I was involved in organising and was emcee for last month. This is only the second year this event has been held and the first time I’ve emceed anything, so I was very personally invested and anxious that it was a success.
The feedback fell in to 3 camps:
- Cheerleaders (majority), who had a great time at the event and gave us good/great/brilliant reviews across the board,
- Supportive critics (minority), who obviously thought the event was a success but a portion of their feedback was critical, very valid, and useful to learn from,
- And, the unimpressed (anomalies), who gave feedback that was negative.
Of course my attention went straight to to two negative reviews… One attendee rated the event as poor, and another provided feedback that my emceeing was ‘weird’. I’m not entirely sure what she meant by ‘weird’, or why the event was ‘poor’ to the other guy, but my initial reaction was, ‘you’re both wrong, everyone else thought it was great!’. I wanted to find out who they were to ask them why and what we did wrong. Maybe they misunderstood our intentions and goals of the event. I wanted to know why they didn’t think we were good/great/brilliant, like the others.
Their opinions were totally valid and their conclusions reflected their experience of the event. From where he was sitting the event did not meet his expectations, and from her perspective I was weird. Could I/we have done anything to change them? Possibly. After reading them a couple of times, I decided to put aside the negative reviews entirely.
I think this is an interesting issue for anyone seeking to gain favour/support/approval. There will always be people who don’t get it or don’t agree with you, or simply don’t like what you’re doing. This is okay. Everyone has their own unique perception and comes at life with their own biases and expectations.
I’m choosing to ignore these two reviews for the event. I think it’s often healthy for social entrepreneurs and non profit leaders to do the same. Hopefully the feedback is not as ambiguous as ‘you’re weird’, but not every funder/supporter/partner is going to jump on your bandwagon. When the PF does not jump on their band wagon, I’ve seen many SE’s handle this issue with grace. It is impressive.
Note the unimpressed, and then focus on your cheerleaders and especially your supportive critics. This is where it makes sense to spend time, energy and resources.