By Jessamyn Lau
We’re pulling the trigger on creating an app/platform that will enable us to get rolling feedback and ratings on our performance, from our grantees. Advocate Creative will be building us a platform that is simple to use, quick to complete and 100% anonymous. Our hope is once we have it in place our grantees (and others) can rate us on 3 characteristics on a rolling basis—as often as they interact with us if they wish. It’ll be right there in a link in our email signatures, and something we can direct people to after calls/meetings too.
Twice a year the results will be delivered in aggregate. We won’t know when each rating comes in or who rated us how. We won’t have access to the rolling results—it will only be delivered to us twice a year, without the ability to slice and dice the data by dates/months.
The characteristics we’ll be rated on (out of 5 stars) have been chosen by a group of social entrepreneurs. We asked them, ‘what would you want to rate funders on?’. They responded, in almost complete harmony: 1) Responsive, clear, and transparent communication, 2) Friendly, helpful, and happy to hear from me/work with me, 3) Challenging, knowledgeable, and valuable collaborator. There will be an optional short text box for additional feedback.
If you’re a grant seeker, would you rate us on this sort of thing after a call or meeting? If you had a good experience? If you had a bad experience? If not, why not?