PF Whiteboard

Confessions of a Program Leader

Earlier this month Kevin Starr of the Mulago Foundation hypothetically asked, what if foundation heads and program officers got fired for lack of impact? It was an interesting question to ask and a provocative way to think about keeping ourselves accountable to what should be our ultimate goal: impact. Though, obviously, easier said than done. But this got me thinking, what else should I get fired for? Or what else would/should our partners/grantees fire us or other funders for if they could…? Probably the litany of bad philanthropic practises out there.

Confession time… Over the past few months I made some classic mistakes: Over communicated enthusiasm, jumped the gun in suggesting a meeting, and confused someone over our investment criteria. This past week I made a different one: Under communicated on a no (almost unavoidably, because sometimes it’s a million tiny things rather than 3 distinct reasons you can put in a bulleted list).

I think with this latter mistake I perhaps compensated slightly by a offering a follow up call which they took me up on -but you’d probably have to ask them if that helped or not.

And on the other stuff… It is really hard not to communicate personal enthusiasm for an idea when you think it’s the best thing since sliced bread, but your not sure if it’s not a fit for the fdn. And really hard to communicate a ‘no’. And really hard to be crystal clear about a criteria when you’re actually still developing it.

These are not excuses to hide behind. I suppose my point is to simply say, it can be tricky. And we take those tricky things seriously and take time to try our best to get them as right as we know how. There are absolutely some things we can learn from advice/research/peers. Yet, with many of the really important lessons, I’m not sure how a young foundation can figure these things out unless we are trying, sometimes failing, and hopefully quickly iterating to find a good solution. The ideal being: ‘Only make new mistakes’.

We’re still learning. There are still a lot of perhaps unavoidable mistakes that are new for me/us. And so I’m still getting some things wrong. I apologise if you’re ever on the receiving end of a ‘learning moment’. Kevin Starr, please don’t fire me yet…

So. Seriously. When would *you* fire your funders? Feel free to comment anonymously using the email ‘anonPFwhiteboard@gmail.com’ in the comments registration box. Thanks, as always.

5 COMMENTS

You’re doing a great job!  The fact that you’re thinking about this and communicating publicly about “lessons learned” means that you’re already 10 times ahead of most funders who think they have everything figured out (and they don’t).

Keep it up!

Marina, 10:01PM / Apr 20, 2011

Ok so these are fine hypotheticals to engage in and Jessamyn, you don’t fit any of my categories for fire-able offenses. Interestingly, though, neither does Kevin’s suggestion even as I would love to talk more about impact and less about efficiency and other buzz-y topics. Firing people for not producing results will just lead to even more risk aversion from program officers who ask for “something that’s revolutionary and game-changing—oh, but also provide evidence that it’s been done before so we know it’s possible”. (???)  Second on my list are funders who want detailed and unique accounting reports that require different systems but won’t pay for any overhead on their grant. Finally, and absolutely the worst offenders, are those who encourage nonprofits to spend 30-40+ hours on a very detailed proposal but then provide only a short form rejection and don’t respond to requests for real feedback.

There are things though that drive me insane from program officers. (luckily they stand out because they are rare)

Kate Cochran, 01:00PM / Apr 22, 2011

-not reading proposals and final reports required by the funder!
-being late to meetings and site visits
-making meetings and site visits last more than two hours
-checking your Blackberry while any of us, but especially clients, are talking…....

former funder, 04:01PM / Apr 22, 2011

Thanks for the insight Kate. Yes, we don’t need any more risk aversion in philanthropy, that’s for sure. I’m baffled on the rationale behind the separate accounting reports and 30+ hr proposals. It sounds crazy to me and counter to anyone accomplishing impact (esp at an early stage), but I’ve never worked at a large institutional foundation.

Jessamyn Lau, 10:16AM / Apr 28, 2011

Okay, so prepared, punctual, present and to the point. Great advice for funders and everyone, really. Thanks.

Jessamyn Lau, 10:21AM / Apr 28, 2011

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